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Feedback

We love getting feedback from our clients. 

When I first enquired about counselling, I sent an email to find out more information. I had a reply within hours and within a day I had booked my first appointment for the weekend.

Anonymous Client • Matched with Agatha

Very good organisation!

Anonymous Client • Matched with Lucy

They were very informative and tailored my needs to what counsellor would be suitable for me. Therapy rooms are always clean and tidy, always comfortable and cosy.

Anonymous Client • Matched with Agatha

May I say a huge thank you for working with me on what I can only describe as a new adventure with new places and areas of my life that I hadn’t thought of visiting before. This has not only helped with my mental well-being but also physical. I hope you have noticed the difference in me yet within a few sessions I have now a future and a sense of more self-worth which before was unattainable.

Anonymous Client • Matched with Denise

I am sure your team [Novo Counselling] works the same way which if the case you really are a team worth knowing for anyone and everyone who requests your service.Thank you!

Anonymous Client • Matched with Denise

A big thank you to the very first lady I spoke to at Novo who was responsible for matching me to Aggie in the first place. You only truly get out of counselling what you need if you can connect with the person you meet each week and this is such an important part of the process.

Anonymous Client • Matched with Agatha

I never had a single problem with Novo, I always had professional service and support. I’m so glad I found you when I needed you, the whole experience has made such a huge difference to me and in my life.

Anonymous Client • Matched with Agatha

Thank you very much for your help over the last few months. I am pleased to say life is getting better every day. My family life is now the best it has ever been. It is difficult to express how much easier my life is now my gambling is behind me.

Anonymous Client • Matched with Denise

I was made to feel very welcome, Denise was very warm and listened to what I had to say and somehow made sense of things for me, would consider coming back. X

Anonymous Client • Matched with Denise

She was excellent. I’d no idea what to expect or what I’d get out of it but she really helped me.

Anonymous Client • Matched with Lucy

You really helped me get through my last days at school which were certainly the hardest. I don’t think I could have done it without you. To have someone listen to my problems that I know is not judging me helped me deal with some insecurities I have. Thank you so much for everything.

Anonymous Client • Matched with Sophia

The last 12 months have been without a doubt the hardest time of my life. Through attending regular counselling sessions I believe I have grown as a person and a new found respect and love for myself and those people important to me in life.

Anonymous Client • Matched with Sophia

I never had counselling before. But the time I had with Alison was life changing. Alison may not know the impact it had, but I now feel more at peace with my situation. My mindset has changed for the positive and I would definitively recommend your services to someone else. Thank you for giving me a positive experience with your company.

Anonymous Female Client • Matched with Alison

A massive thank you to Aggie for her help over the 5 months I worked with her. When I think of where I started and where I finished I almost don’t recognise myself!

Anonymous Female Client • Matched with Agatha