Contact Details

Company Name: Novoteam Limited

Registered Address: 200-202 High Street, Bromley BR1 1PW United Kingdom

Registered Number: 09063769

Contact Number: 0800 612 4426

Terms & Conditions

If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use the Site.


All products and services of Novoteam Ltd and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern. The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Cookie/Tracking Technology

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Internet E-Mail

Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

No Endorsements

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.


Links from or to web sites outside the Site are meant for convenience only. Novoteam Ltd does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Novoteam Ltd will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Novoteam Ltd is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Payment for Products & Services

Novoteam Ltd is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Refund / Cancellation Policy


Continuity of therapy is very important and Novoteam Ltd is committed to providing you with a regular weekly session at the same time in the same location. This is a reciprocal commitment between you and your therapist, where your commitment to your sessions matches your therapist’s commitment. If you are unable to attend your session the following terms apply:

  • Clients will inform your therapist or the Novo Counselling appointments team as soon as possible; it may be possible to provide you with an alternative session close to your regular session and avoid a cancellation.
  • Planned absence, with 7 or more days’ notice, will be charged at 50% of the normal fee.
  • Absence with less than 7 days’ notice, will be charged at the full fee.
  • If your therapist is unable to attend a session, we’ll inform you as soon as possible and you will not be charged.


No refunds are available for completed services. Unused, pre-paid and retainer-based services may be eligible for a refund depending on the agreement between you and Novoteam Ltd.

Products which are defective or damaged upon arrival may be returned immediately for exchange.
Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement is unavailable and the client does not wish to exchange for another product

Books, DVD’s, Posters

May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

Digital Products (Audio, Video, E-Book downloads)

These products are not eligible for return or exchange.
Should your file be defective or damaged upon arrival please contact the appropriate division of Novoteam Ltd where you purchased the product and we will arrange for a copy of the file to be re-sent. Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact the appropriate division of the company.

Privacy Policy

Thank you for visiting Novoteam Ltd. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within the Novoteam Ltd portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. The Novoteam Ltd is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil you specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.